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The purpose of the Employee Handbook is to outline general knowledge of Intergalactic Airlines and used as a communication tool. The handbook will issue policy applicable to a broad spectrum of the company and sets forth expectations. This handbook should be reviewed in its entirety by all members. This is a living document and will be continually updated.
TABLE OF CONTENTS
Chapter I.....Rank Structure
Chapter II.....Leadership Team, Management Team & Staff
Chapter III.....Intergalactic Airlines CareerPath®
Chapter IV......Intergalactic Airlines Business Plan
Chapter V.......Core Values & Commitment
Chapter VI.......HS Model for Infrastructure
Chapter VII......Commanding Officer on Ship
Chapter VIII......Essence of Round Table
Chapter IX........Milestone Incentive Bonus
Chapter X..........Employee Benefits Package
Chapter I, Rank Structure
Leadership & Management Position Requirements:
- 18+ (Leadership positions require maturity and legal accountability)
- Main Org Dedication (Focus should not be split with unrelated activities)
- RSI Background Check: Must cooperate with full review of Star Citizen Affiliations
- RSI Profile must be updated with an appropriately immersive and presentable name/biography
- Activity: Though these are part-time positions, these positions are mission critical
- Communication: Must have and use TeamSpeak/Discord as necessary
The Board of Directors is a body of appointed members who jointly oversee the activities of Intergalactic Airlines. Directors have the same level of authority (voting power) granted to them by the Founder and CEO, Phoenix Branson. The Board has a strategic function in communicating the long term vision and mission. The Board has fiduciary duty to protect the organization’s assets, investments and resources and in charge of the auditing process. Directors will be advocates for the Management Team and communicate various operational issues and grievances to the Board and vote on corporate policies that would improve operations. Directors are also charged with setting organizational goals and milestones. When these goals or milestones are exceeded, company-wide bonuses will be given to main members as great motivators for the dedication and hard work.
The Board will review and vote upon corporation-level sized decisions such as expansions, corporate taxes, quarterly budget, strategic partnerships, etc. Such votes address the disposition and assessment of all Directors on the matter including direct representation of the Round Table by Operations Officers. If the Board is unable to reach consensus or unanimity (2/3rds) on vital matters, then those matters must enter direct analytical review point by point to reach consensus resolution on the troubling issue. This philosophy presumes that there is more than one way to resolve any dispute and that with proper communication and a willingness to concede on trivial issues, most any problem can be resolved by like-minded individuals. Remaining disagreements are to be logged point by point and recorded officially.
Every effort will be made to have consensus of the Board, but if the Board is locked in debate and unable to agree on a troubling issue, the CEO has ultimate authority to make the final decision. The Directors are specialists in organizational administration and content creation. This particular level of IGAIR staff mostly performs its duties with sole focus external to in-game responsibilities and expectations. Current Director duties can be found elaborated upon in the following chapter.
✈ Interim Chief Executive Officer [CEO]: Nick Charles
✈ Interim Chief Operations Officer [COO]: Doc
✈ Chief Financial Officer [CFO]: Dr_Murray
✈ Chief Human Resources Officer [CHRO]: Morien
✈ Chief Compliance Officer [CCO]: Jonathan Fort
✈ Chief Marketing Officer [CMO]: TPatS
Operation Officers are leaders of specific Operation Teams within Intergalactic Airlines. These leaders have the responsibility of providing operational-specific leadership and have the specific function of representing operational interests, most specifically in suggesting Standard Operating Procedures and adjustments to such based on evidence/observations throughout operations. Operation Officers will also assist Managers in reducing their workload and help with any administrative tasks and managing clerical support. Operation Officers primary responsibility is to oversee the Round Table functions efficiently, professionally, and effectively.
✈ Transit Operations Officer [OO-TRN]: Starlight
✈ Logistics Operations Officer [OO-LOG]: DaneTime
✈ Security Operations Officer [OO-SEC]: Delta Charlie
✈ Support Services Operations Officer [OO-SPT]: Doc
Click here to see entire Management Team & Chief Pilots
Managers are members who have shown dedication to their assigned Operations Team, working to ensure they operate efficiently and with a positive attitude. Managers will provide leadership for day-to-day operations (e.g. planning and execution within their assigned areas), development of standard operating procedures (SOPs), manage corporate assets, uphold values, standards, and policy as set out by the Board of Directors. They also fulfill unique leadership roles within the organization (e.g. Tactical Officer, Hub Quartermaster). Managers will ensure their Operations Team remains proactive and relevant and provide opportunities for progression and development for members.
Managers oversee top end considerations for coordination between said entities. You will take your on-duty instructions from these competent men and women whose sole purpose is to ensure all coordinated efforts are maximizing the overall effectiveness, viability, and sustainability of IGAIR services, including measures to ensure your employment is beneficial and satisfying. Their role is to provide around the clock coverage of the same function with minimal variation.
The Chief Pilot is the highest rank among Field Officers, and is the critical link between Managers and Captains. Chief Pilots are seasoned members of Intergalactic Airlines that have extensive knowledge of the organization and significant experience flying for IGAIR as a ship’s Captain. The Chief Pilot role is to provide assistance to Captain's, flight crews and associated support personnel to ensure safe and efficient operations in accordance with company policies are procedures. Chief Pilots must foster a spirit of cooperation between various Operation Teams to ensure Captains have everything they need to complete the mission (e.g. adequate crew, fuel, supplies). Chief Pilots will communicate Management’s intentions to all members while ensuring business is conducted in a professional manner. Chief Pilots are advocates for Captains and will present operational issues to Managers to help get them resolved. To stress the importance of this role, Chief Pilots will be limited in number (2 to 3 per Operations Team). Chief Pilots will be nominated by the Operations Officer.
The Captain’s ultimate responsible is for the safety and security onboard the spacecraft as well as the on-time operation of the flight. These men and women are owner operators of the vessel they're commanding but that is not a requirement. Before each flight the Captain verifies the flight plan that covers fuel supply, cargo manifest, passenger manifest, security risk assessment, and inclement space weather. Before departure, the Captain briefs crew members of the mission. The Captain has final authority to make decisions for their spacecraft in the event of emergency situations, that could be dangerous for passengers and crew. The Captain is responsible for ensuring their shipmates follow IGAIR policies and procedures. The Captain is responsible for filling out incident reports. Traditionally, the Commanding Officer of a multicrew vessel will be referred to as a Captain regardless of their actual rank.
The First Officer is second-in-command of the spacecraft and provides direct assistance to the Captain, such as flight preparation and operation. In the event of incapacitation of the Captain, the First Officer will assume command. An emotionally compromised Captain acting reckless may be relieved of duty by the First Officer. The First Officer will perform pre-flight checklists to ensure systems are working properly before departure. The Captain may delegate certain duties to the First Officer (e.g. handle communications on the company “Ops” frequency).
The Second Officer is third-in-command of the flight crew. In the event of incapacitation of both the Captain and First Officer, the Second Officer will assume command. The Second Officer is primarily concerned with the operations and monitoring of all spacecraft systems (e.g. engine performance), and is required to diagnose and where possible rectify or eliminate any faults that may arise. The Second Officer’s role is more technical focused as compared to First Officers and Captains.
Specialists have purposefully chosen their area of specialty and want a focused/semi-permanent position within an Operations Team. They are subject matter experts (SMEs) who exhibit the highest levels of expertise in performing a specialized job, task, or skill within the organization. Specialists have developed their expertise in their particular discipline over a long period of time and after a great deal of immersion in the topic. Many maintain a rigorous program of continuous study for advancement. Individuals designated as SMEs are typically sought out by others interested in learning more about or leveraging their unique expertise to solve specific problems.
Click here to see Technical Progression Pyramid
Technicians are the backbone of Intergalactic Airlines. Technicians are jack of all trades, master of none. These members are generalists and can support many different Operation Teams with their broad range of skills and experience. Depending on the job, Technicians may work independently (e.g. light freighter pilot) or under the direction of field officers (e.g. flight attendant). Technicians will pick up jobs that suit their interest and become certified through academy training. Ultimately, Technicians provide flexibility to the organization.
Welcome to Intergalactic Airlines! We're happy to have you ready and willing to begin your training to enter IGAIR's ranks to serve the UEE's need for safe, efficient, and reliable Transport of all varieties! To acquire a Job Designation you must undergo training and/or prove pre-existing competency required to acquire the Certification(s) necessary for that Job Designation. You may train in as many Certifications as you wish and maximize your job flexibility and ability to transfer between Operation Teams as desired/necessary.
Affiliate members are contractors of Intergalactic Airlines and hired (via contractual agreement) to perform work at a certain price. The payment will be payable in a lump sum upon completion of the services rendered. Intergalactic Airlines will not provide employee benefits to contractors. The contractual agreement shall clearly state the "Scope of Services" and "Price and Payment Terms."
Listed below is the Contractor Bylaws that Contract Pilots ("They") shall follow:
✈ They are paid by the job, not by time.
✈ They are responsible for their expenses.
✈ They will furnish their own ship and crew.
✈ They are to complete the work in a timely manner.
✈ They must comply with Intergalactic Airlines Policy (IAP).
✈ They must not subcontract the services out to a third party.
✈ They must have a good reputation with the UEE Government.
✈ They are responsible for the satisfactory completion of the job.
✈ They shall raise any matters of concern to IGAIR Management.
✈ They can't be fired so long as they meet contract specifications.
✈ They cannot disclose or communicate any proprietary information.
✈ They will determine the order and sequence they perform their work.