Community Forums
Page
of 5

Critical Employee Handbook®

49 replies
Director
Posts:
675
Karma:
+764
LEVEL 13
2420597.jpg
Employee Handbook®
Trademark Statement
No part of the Site and no Content may be reproduced, recorded, re-transmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any entertainment purpose, without Intergalactic Airlines prior written consent.


PREFACE
The purpose of the Employee Handbook is to outline general knowledge of Intergalactic Airlines and used as a communication tool. The handbook will issue policy applicable to a broad spectrum of the company and sets forth expectations. This handbook should be reviewed in its entirety by all members. This is a living document and will be continually updated.


TABLE OF CONTENTS
Chapter I.....Rank Structure
Chapter II.....Leadership Team, Management Team & Staff
Chapter III.....Intergalactic Airlines CareerPath®
Chapter IV......Intergalactic Airlines Business Plan
Chapter V.......Core Values & Commitment
Chapter VI.......HS Model for Infrastructure
Chapter VII......Commanding Officer on Ship
Chapter VIII......Essence of Round Table
Chapter IX........Milestone Incentive Bonus
Chapter X..........Employee Benefits Package




Chapter I, Rank Structure

Atm5djv.jpg Director
I5zHNHh.jpg Operations Officer
0ZC6Jg7.jpg Manager
RxYjxtD.jpg Chief Pilot
GWPL28Q.jpg Captain
awYtziN.jpg First Officer
FAIhuf6.jpg Second Officer
puF9yLf.jpg Specialist III
RLeNx1c.jpg Specialist II
zAwFMS1.jpg Specialist I
P3nxOS8.jpg Technician
IRN4lai.jpg Trainee

a1yI1Er.pngContractor

Leadership & Management Position Requirements:
  • 18+ (Leadership positions require maturity and legal accountability)
  • Main Org Dedication (Focus should not be split with unrelated activities)
  • RSI Background Check: Must cooperate with full review of Star Citizen Affiliations
  • RSI Profile must be updated with an appropriately immersive and presentable name/biography
  • Activity: Though these are part-time positions, these positions are mission critical
  • Communication: Must have and use TeamSpeak/Discord as necessary




Atm5djv.jpg Director

The Board of Directors is a body of appointed members who jointly oversee the activities of Intergalactic Airlines. Directors have the same level of authority (voting power) granted to them by the Founder and CEO, Phoenix Branson. The Board has a strategic function in communicating the long term vision and mission. The Board has fiduciary duty to protect the organization’s assets, investments and resources and in charge of the auditing process. Directors will be advocates for the Management Team and communicate various operational issues and grievances to the Board and vote on corporate policies that would improve operations. Directors are also charged with setting organizational goals and milestones. When these goals or milestones are exceeded, company-wide bonuses will be given to main members as great motivators for the dedication and hard work.

The Board will review and vote upon corporation-level sized decisions such as expansions, corporate taxes, quarterly budget, strategic partnerships, etc. Such votes address the disposition and assessment of all Directors on the matter including direct representation of the Round Table by Operations Officers. If the Board is unable to reach consensus or unanimity (2/3rds) on vital matters, then those matters must enter direct analytical review point by point to reach consensus resolution on the troubling issue. This philosophy presumes that there is more than one way to resolve any dispute and that with proper communication and a willingness to concede on trivial issues, most any problem can be resolved by like-minded individuals. Remaining disagreements are to be logged point by point and recorded officially.

Every effort will be made to have consensus of the Board, but if the Board is locked in debate and unable to agree on a troubling issue, the CEO has ultimate authority to make the final decision. The Directors are specialists in organizational administration and content creation. This particular level of IGAIR staff mostly performs its duties with sole focus external to in-game responsibilities and expectations. Current Director duties can be found elaborated upon in the following chapter.

Leadership Team:
✈ Interim Chief Executive Officer [CEO]: Nick Charles
✈ Interim Chief Operations Officer [COO]: Doc
✈ Chief Financial Officer [CFO]: Dr_Murray
✈ Chief Human Resources Officer [CHRO]: Morien
✈ Chief Compliance Officer [CCO]: Jonathan Fort
✈ Chief Marketing Officer [CMO]: TPatS


I5zHNHh.jpg Operations Officer

Operation Officers are leaders of specific Operation Teams within Intergalactic Airlines. These leaders have the responsibility of providing operational-specific leadership and have the specific function of representing operational interests, most specifically in suggesting Standard Operating Procedures and adjustments to such based on evidence/observations throughout operations. Operation Officers will also assist Managers in reducing their workload and help with any administrative tasks and managing clerical support. Operation Officers primary responsibility is to oversee the Round Table functions efficiently, professionally, and effectively.

Management Team:
✈ Transit Operations Officer [OO-TRN]: Starlight
✈ Logistics Operations Officer [OO-LOG]: DaneTime
✈ Security Operations Officer [OO-SEC]: Delta Charlie
✈ Support Services Operations Officer [OO-SPT]: Doc

Click here to see entire Management Team & Chief Pilots


0ZC6Jg7.jpg Manager

Managers are members who have shown dedication to their assigned Operations Team, working to ensure they operate efficiently and with a positive attitude. Managers will provide leadership for day-to-day operations (e.g. planning and execution within their assigned areas), development of standard operating procedures (SOPs), manage corporate assets, uphold values, standards, and policy as set out by the Board of Directors. They also fulfill unique leadership roles within the organization (e.g. Tactical Officer, Hub Quartermaster). Managers will ensure their Operations Team remains proactive and relevant and provide opportunities for progression and development for members.

Managers oversee top end considerations for coordination between said entities. You will take your on-duty instructions from these competent men and women whose sole purpose is to ensure all coordinated efforts are maximizing the overall effectiveness, viability, and sustainability of IGAIR services, including measures to ensure your employment is beneficial and satisfying. Their role is to provide around the clock coverage of the same function with minimal variation.


RxYjxtD.jpg Chief Pilot

The Chief Pilot is the highest rank among Field Officers, and is the critical link between Managers and Captains. Chief Pilots are seasoned members of Intergalactic Airlines that have extensive knowledge of the organization and significant experience flying for IGAIR as a ship’s Captain. The Chief Pilot role is to provide assistance to Captain's, flight crews and associated support personnel to ensure safe and efficient operations in accordance with company policies are procedures. Chief Pilots must foster a spirit of cooperation between various Operation Teams to ensure Captains have everything they need to complete the mission (e.g. adequate crew, fuel, supplies). Chief Pilots will communicate Management’s intentions to all members while ensuring business is conducted in a professional manner. Chief Pilots are advocates for Captains and will present operational issues to Managers to help get them resolved. To stress the importance of this role, Chief Pilots will be limited in number (2 to 3 per Operations Team). Chief Pilots will be nominated by the Operations Officer.


GWPL28Q.jpg Captain

The Captain’s ultimate responsible is for the safety and security onboard the spacecraft as well as the on-time operation of the flight. These men and women are owner operators of the vessel they're commanding but that is not a requirement. Before each flight the Captain verifies the flight plan that covers fuel supply, cargo manifest, passenger manifest, security risk assessment, and inclement space weather. Before departure, the Captain briefs crew members of the mission. The Captain has final authority to make decisions for their spacecraft in the event of emergency situations, that could be dangerous for passengers and crew. The Captain is responsible for ensuring their shipmates follow IGAIR policies and procedures. The Captain is responsible for filling out incident reports. Traditionally, the Commanding Officer of a multicrew vessel will be referred to as a Captain regardless of their actual rank.


awYtziN.jpg First Officer

The First Officer is second-in-command of the spacecraft and provides direct assistance to the Captain, such as flight preparation and operation. In the event of incapacitation of the Captain, the First Officer will assume command. An emotionally compromised Captain acting reckless may be relieved of duty by the First Officer. The First Officer will perform pre-flight checklists to ensure systems are working properly before departure. The Captain may delegate certain duties to the First Officer (e.g. handle communications on the company “Ops” frequency).


FAIhuf6.jpg Second Officer

The Second Officer is third-in-command of the flight crew. In the event of incapacitation of both the Captain and First Officer, the Second Officer will assume command. The Second Officer is primarily concerned with the operations and monitoring of all spacecraft systems (e.g. engine performance), and is required to diagnose and where possible rectify or eliminate any faults that may arise. The Second Officer’s role is more technical focused as compared to First Officers and Captains.


puF9yLf.jpg Specialist III
RLeNx1c.jpg Specialist II
zAwFMS1.jpg Specialist I

Specialists have purposefully chosen their area of specialty and want a focused/semi-permanent position within an Operations Team. They are subject matter experts (SMEs) who exhibit the highest levels of expertise in performing a specialized job, task, or skill within the organization. Specialists have developed their expertise in their particular discipline over a long period of time and after a great deal of immersion in the topic. Many maintain a rigorous program of continuous study for advancement. Individuals designated as SMEs are typically sought out by others interested in learning more about or leveraging their unique expertise to solve specific problems.

Click here to see Technical Progression Pyramid



P3nxOS8.jpg Technician

Technicians are the backbone of Intergalactic Airlines. Technicians are jack of all trades, master of none. These members are generalists and can support many different Operation Teams with their broad range of skills and experience. Depending on the job, Technicians may work independently (e.g. light freighter pilot) or under the direction of field officers (e.g. flight attendant). Technicians will pick up jobs that suit their interest and become certified through academy training. Ultimately, Technicians provide flexibility to the organization.


IRN4lai.jpg Trainee

Welcome to Intergalactic Airlines! We're happy to have you ready and willing to begin your training to enter IGAIR's ranks to serve the UEE's need for safe, efficient, and reliable Transport of all varieties! To acquire a Job Designation you must undergo training and/or prove pre-existing competency required to acquire the Certification(s) necessary for that Job Designation. You may train in as many Certifications as you wish and maximize your job flexibility and ability to transfer between Operation Teams as desired/necessary.


a1yI1Er.pngContractor

Affiliate members are contractors of Intergalactic Airlines and hired (via contractual agreement) to perform work at a certain price. The payment will be payable in a lump sum upon completion of the services rendered. Intergalactic Airlines will not provide employee benefits to contractors. The contractual agreement shall clearly state the "Scope of Services" and "Price and Payment Terms."

Listed below is the Contractor Bylaws that Contract Pilots ("They") shall follow:
✈ They are paid by the job, not by time.
✈ They are responsible for their expenses.
✈ They will furnish their own ship and crew.
✈ They are to complete the work in a timely manner.
✈ They must comply with Intergalactic Airlines Policy (IAP).
✈ They must not subcontract the services out to a third party.
✈ They must have a good reputation with the UEE Government.
✈ They are responsible for the satisfactory completion of the job.
✈ They shall raise any matters of concern to IGAIR Management.
✈ They can't be fired so long as they meet contract specifications.
✈ They cannot disclose or communicate any proprietary information.
✈ They will determine the order and sequence they perform their work.
Posted Nov 6, 15 · OP · Last edited Mar 26, 18
upvote! +1
x 8
x 8
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter II, Leadership Team, Management Team & Staff


Leadership Team:

✈ Interim Chief Executive Officer [CEO]: Nick Charles - To act as the figurehead for Intergalactic Airlines. Responsible for communicating and leading the long term vision and strategy of IGAIR and setting the culture, which is the shared goals, behaviors and values that characterize the organization. The [CEO] will ensure the interests of members of the organization are considered. The [CEO] is responsible for the company's performance and is the only Director with Executive Authority (ultimate authority) to make decisions for the organization. The [CEO] reserves the right to veto a decision/proposal made by the Board, which can be done retroactively. The [CEO] is in charge of all Operations Officers (OOs) within IGAIR and report directly to him.

✈ Interim Chief Operations Officer [COO]: Doc - The [COO] is responsible for the daily operations of Intergalactic Airlines. The [COO] will report directly to the [CEO] to ensure the vision, mission, strategy and goals of the organization are realized. Responsible for ensuring that business operations are efficient and effective and that the proper management of resources, distribution of goods and services to customers is conducted. Will work closely with the Operations Officers (OOs) to ensure customer service delivery is living up to the IGAIR brand name while preserving high-level contracts with current and prospective customers.

✈ Chief Financial Officer [CFO]: Dr Murray - Responsible for the financial health of Intergalactic Airlines. The [CFO] will manage the financial records and generate financial reports to the Board of Directors. Directly assists the [COO] on all strategic and tactical matters as they relate to budget management and securing new funding for procurement activities. Responsible for Corporate Assets and Inventory Management. Will oversee Hub Quartermasters, which are responsible for tracking transactions, as well as restocking inventory at the various IGAIR Hubs.

✈ Chief Human Resources Officer [CHRO]: Morien - Primary responsibility is handling member complaints and grievances for Intergalactic Airlines, such as sexual harassment, racism, bullying (e.g. egregious violations). Also responsible for auditing the performance of the Academy in facilitating career success of members up to management level certification processes. The [CHRO] is the final arbiter on bans and expulsions from the organization.

✈ Chief Compliance Officer [CCO]: Jonathan Fort - The [CCO] is responsible for ensuring Intergalactic Airlines Policy (IAP) is adhered to, especially by the Board of Directors. As the [CHRO] is primarily responsible for handling member complaints and grievances, the [CCO] is strictly a boardroom watchdog. The [CCO] will ensure Directors conform to the highest standards of integrity and professionalism while continuously fostering a friendly and respectful environment. The [CCO] will audit directors to ensure they don't overstep their assigned role/duty/jurisdiction as outlined in their job description in the Employee Handbook. In the event a director pushes the boundary of their authority, the [CCO] will work closely with the [CHRO] and have a peer-to-peer discussion and help adjust their behavior in accordance with proper board governance. If behavior continues after several attempts, the [CCO] and [CHRO] will inform the entire board and request a board proposal to vote for removing said director. The [CCO] will establish personal accountability for all Directors and report any violations of misconduct to the board. Ultimately, a strong Board of Directors is vital to the success of Intergalactic Airlines and the [CCO] will ensure that happens.

✈ Chief Marketing Officer [CMO]: TPatS - Responsible for marketing activities and establishes branding guidelines for the organization. The [CMO] leads sales management, marketing communications (advertising and promotions), pricing, market research, and customer service. Works closely with [CFO] and [CHRO] to comply with financial status and recruitment vision. Works closely with [CEO] to determine major branding decisions for Intergalactic Airlines.

[MMD] Marketing Materials Developer, Assistant Marketing Material Development Project Management, subordinate to [CMO] Chief Marketing Officer.
  • [MMD] (Conner) to (Graphic Artist)
  • [MMD] (Jonathan Baine) to (IGAIR Fictional Characters)
  • [MMD] (RobertsProdigy) to (Magazine)




Management Team:

Operations Officers are leaders of specific operations within Intergalactic Airlines and are not only entitled to a vote during the Round Table, but are regarded as the subject matter experts. These leaders have the responsibility of providing operational-specific leadership and have the specific function of representing operational interests, most specifically in suggesting Standard Operating Procedures adjustments to such based on evidence/observations throughout operations. Operations Officers will also assist Managers in reducing their workload and help with any administrative tasks and managing clerical support. Operations Officers are responsible to oversee the Round Table functions efficiently, professionally, and effectively.

✈ Transit Operations Officer [OO-TRN]: Starlight - Responsible for overseeing Starliner flight services which promotes best-in-industry practices to maintain interstellar reputation. Responsibilities also include planning and selling luxury cruising accommodations and vacation packages to the super-rich, business giants, and political figures alike. The main goal is to ensure that the view of IGAIR in the eye's of Luxury includes exquisite cuisine, lavish staterooms, extravagant entertainment, and exorbitant concierge services to our guests to ensure that when comfort, exclusive and lavish enter the mind, IGAIR is truly the first thought. The [OO-TRN] must actively coordinate to ensure operational excellence is being maintained for continued corporate industry leadership via IGAIR's flagship business. The [OO-TRN] must direct the facilitation of transit to set the benchmark of performance everyday; including: planning precisely optimized transit lines based on supply/demand/security opportunities, orchestrating just-in-time shipments of food/drink/medicine/entertainment, planning flight service to be underway at any given time, and ensuring all Transit employees maintain impeccable flight performance to enable continued UEE licensing requirements to maintain operations.

✈ Logistics Operations Officer [OO-LOG]: DaneTime - Responsible for overseeing freight shipping operations and optimizing trade routes for Intergalactic Airlines. The [OO-LOG] will work hard to make IGAIR the most reliable and respected cargo carrier in the 'Verse through timely delivery, care in handling property, and fair and consistent pricing. The [OO-LOG] will deliver strategic leadership for growing import and export business while maximizing profitability in the Logistics Operations Team. Capitalize on emerging markets to expand trade initiatives throughout UEE-controlled space and facilitate diplomatic trade relations with Banu. Will work closely with [CFO] to support warehousing and inventory management to support operations.

✈ Security Operations Officer [OO-SEC]: Delta_Charlie - The [OO-SEC] is tasked with overseeing the overall scope of security operations for Intergalactic Airlines and provides leadership guidance to the Managers of Flight Marshals and Flight Escorts. The [OO-SEC] coordinates incoming and outgoing data between Security Officers and the Board to ensure day to day operations are being well protected. The [OO-SEC] works directly with the other Operations Officers in order to plan the security protocols and activities of all IGAIR operations, ensuring all flights are guarded by both Flight Marshals and Flight Escorts, as necessary. The [OO-SEC] will provide operating authority and leadership for the fleet of commissioned capital ships within Intergalactic Airlines, and all respective commanding officers will report directly to him. The [OO-SEC] has the final authority to appoint/relieve commanding officers from duty.

✈ Support Services Operations Officer [OO-SPT]: Doc - Responsible for the technical supervision of engineering, science, and resource acquisition services to support operations. Duties include supervising scientists and conducting scientific research, overseeing engineering operations (maintain fleet through preventive maintenance and repair services), medical services, resource gathering operations (fuel harvesting and mineral extraction), and stellar cartography services (exploration intelligence). Will work closely with [CFO] to draft proposals to finance major projects and formulate objectives, applications that can be used from findings, costs of projects, and an outline of equipment, ships, and manpower requirements.


Corporate Staff:


Business Development Officer [BDO]: Vacant – Responsible for facilitating business growth strategies by working together with our partnership organizations (external orgs) and independent contractors (affiliates) in order to identify, develop and expand business opportunities. The [BDO] will classify partnership organizations as either Strategic or Limited, depending upon the scope and breadth of their services rendered. The [BDO] will develop criterion that differentiates a Limited vs. Strategic Partner within the confines of the IGAIR business model. The [BDO] will ensure our partners and contractors align with our company core values and business conduct policies.

Legal Counsel [LC]: Aloysius Whittaker – "As general counsel for the Organization, Intergalactic Airlines ("IGAIR"), the LC is "responsible for providing general counsel to the Board of Directors "to further the interests of IGAIR and does not represent board members, directors, managers, employees, or other individuals employed by or otherwise associated with IGAIR."

It is important to note this makes me legal counsel for the organization and not members of the board, employees, or otherwise, individually. Given, this won't be such an exhaustive corporate representation as is commonplace in many companies since it is a passive role, but it is the role I am forced to take (or the alternative, as a buddy who gives legal advice to the body and employees, individually, and does not represent the org) due to conflicts of interest that can arise.

I also want to reinforce my representative capacity will be in a supportive role. While I will take on work contractually, if provided, and will otherwise donate my knowledge and ability to research when in depth work and an attorney-client relationship is not necessarily needed (i.e. - general clarification of laws and application vs filing of documents and drafting of correspondence on behalf of the organization) when I feel I have sufficient expertise in the individual matter to fulfill my work ethically and completely, I am not a corporate lawyer. I know the basics and we all must be trained in general knowledge. Further, as mentioned, I have the ability to educate myself and stay appraised of current trends and federal/state laws, but anything too crazy may have me suggesting other legal counsel with me again resuming that support role.

QcPJuXm.png
z5TyAG3.png

Edit*
Security OO -Replaced Quinn w/ Delta Charlie
Business Development officer -Replaced Eric Smith w/ Vacant
Posted Nov 6, 15 · OP · Last edited Mar 26, 18
upvote! +1
x 6
x 6
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter III, Intergalactic Airlines CareerPath®

Intergalactic Airlines CareerPath®
EAQ99MA.png

✈ Induction Path: The Induction Path includes Applicants and Trainees, and is geared towards introducing new members into the organization (e.g. review core values, company policies, employee handbook, employee benefits, etc.) as well as enroll new members into the training and development program offered by the IGAIR Academy. Basically, the Induction Path will properly integrate new members into the organization while offering support and assistance to maintain a good relationship.

✈ Technical Path: The Technical Path includes Technician and Specialist I, II, and III ranks. The goal of the Technical Path is for members to develop their skills in their chosen profession(s) through the IGAIR Academy certification process and field experience. Technicians are the backbone of Intergalactic Airlines. Technicians are jack of all trades, master of none. These members are generalists and can support many different Operation Teams with their broad range of skills. Conversely, Specialists have purposefully chosen their area of specialty and want a focused/semi-permanent position within an Operations Team. Through hard work and dedication, these men and women will attain the proper recognition through the higher Specialist ranks to signify their expertise as subject matter experts. IGAIR needs both generalists and specialists to be successful. Specialists provide high quality work, and generalists provide flexibility.

✈ Field Officer Path: The Field Officer Path includes Second Officer, First Officer, Captain and Chief Pilot ranks. The objective of the Field Officer Path is for members to develop their leadership skills in the field and increasing their leadership competency through the IGAIR Academy certification process. Second and First Officers will lead small teams and assist the Captain, Captains are commanding officers of multi-crew ships, and Chief Pilots oversee Operation Teams.

✈ Management Path: The Management Path includes Manager and Operations Officer ranks. The purpose of the Management Path is for members to manage day-to-day operations and make short-term tactical decisions. These members are assigned to a particular operations team for dedication and commitment, but are restricted in terms of career flexibility. Managers manage operations and will also fulfill unique management roles within the organization (e.g. Tactical Officer, Hub Quartermaster). Managers and Operations Officers manage operations, create SOP’s, and enforce company policies.

✈ Leadership Path: The Leadership Path includes the Director rank. The responsibility of the Leadership Path is setting the long-term vision and mission of the organization. These members, collectively called the Board, has fiduciary duty to protect organizational assets and interests, investments and resources, and vote upon corporation-level sized decisions.
Posted Nov 6, 15 · OP · Last edited Jul 7, 17
upvote! +1
x 4
x 4
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter IV, Intergalactic Airlines Business Plan

Intergalactic Airlines Business Plan
zA2rfUm.png
Posted Nov 6, 15 · OP · Last edited Jul 1, 17
upvote! +1
x 4
x 4
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter V, Core Values & Commitment

Core Values
✈ Respect
✈ Integrity
✈ Diversity
✈ Flexibility
✈ Teamwork
✈ Law-abiding
✈ Participation
✈ Professionalism

*Illicit activities not allowed by members in any situation which would reflect upon IGAIR negatively. Additionally, IGAIR must be an employee's main organization in order to qualify for Technician rank or higher and direct controlling access to an organization asset.

Life Balance
We understand our members have lives, families, responsibilities, and careers beyond Star Citizen. Real life must always come first. We don’t require you to put in a set amount of hours per week, we don’t have mandatory log-on times, and we don’t force you to participate in group activities, we just provide the environment to make it better and are here to cater to your needs. Our goal is to provide a fun, relaxing, and drama-free environment while also providing a professional enterprise for all our members and contractors. However, we do have specific aspects of our community that require additional organizational commitment, such as management positions.
Posted Nov 6, 15 · OP · Last edited Dec 31, 16
upvote! +1
x 5
x 5
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter VI, HS Model for Infrastructure

Intergalactic Airlines will develop a Hub & Spoke (HS) Model for our infrastructure. To better understand the HS Model, imagine a bicycle wheel, with the hub as the strategic center, and the spokes radiating out to connect with remote points of interest. The operational functionality of the hubs and spokes will have different responsibilities according to our various business' we offer. Using the HS Model, a central base of operations will afford the following benefits to our airline:

✈ This infrastructure facilitates the efficient movement of personnel in a timely and reliable manner as well as enable efficiency with regards to route scheduling and planning.

✈ Better asset utilization (both org-owned assets and player-owned assets). For example, we could utilize a small number of Starliners to cover many destinations.

✈ Complicated operations such as passenger switching/layovers can be done at a hub (members can socialize at the local bar- comradery).

✈ Freight shipping and supply depots (commodity warehouses) can be distributed and coordinated directly from the heart of the network and in close proximity to all major trade routes, which could shorten our reaction time to the market.

✈ Management responsibilities can be focused on a hub and enables a better managerial level of space-time relations and improves overall collaboration between the various operation teams.

✈ Greater control of the supply chain and activities involved in manufacturing of commodities in all stages of production.

✈ Spokes are simple, and new ones can be created rather easily offering flexibility to our business.

✈ The HS Model is used in the context of multi-location sourcing wherein a central consolidator called the ‘Hub’ provides a single face to the customer while seamless extensions called ‘Spokes’ are leveraged to provide the services, distributed across multiple locations. In a wider role, the Hub is expected to take on management responsibilities including those of capabilities development, customer management, standards of service, and manpower requirements. On the other hand, a Spoke is administered as a delivery center that can be scaled up or down depending upon business requirements. We can leverage Spokes as base locations for business development or future markets.

IGAIR Hubs
iYpOnK4.png
Posted Nov 6, 15 · OP · Last edited Feb 18, 17
upvote! +1
x 4
x 4
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter VII, Commanding Officer on Ship

Traditionally, the Commanding Officer of a multi-crew vessel will be referred to as Captain regardless of their rank. The Captain has the ultimate responsible for the safety and security onboard the spacecraft. These men and women are owner operators of the vessel they're commanding, but that is not a requirement. The Captain has final authority to make decisions for their spacecraft in the event of emergency situations, that could be dangerous for passengers and crew.

Below are general guidelines for Commanding Officer on Ship:

✈ Traditionally the Commanding Officer of a ship is known as Captain, regardless of their rank.
✈ Captains are responsible for ensuring their shipmates follow IGAIR policies and procedures.
✈ In the event of incapacitation of the Captain, the First Officer will assume command of the ship.
✈ In the event of incapacitation of Captain and First Officer, the Second Officer assumes command.
✈ An emotionally compromised Captain acting reckless may be relieved of duty by the First Officer.
✈ In the event of imminent destruction, the Captain is authorized to preserve the lives of their crew by any justifiable means.
Posted Nov 6, 15 · OP · Last edited Nov 24, 16
upvote! +1
x 7
x 7
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter VIII, Essence of Round Table

As a prelude to this discussion, I think it's important to point out that everything we do in Intergalactic Airlines should embrace the creative and innovative ideas from all our members in a fashion that fosters mutual trust and respect. If we can achieve that, we have a solid foundation to build our airline by a way of honest efforts. This should be a guiding principle in everything we do!

With that said, Intergalactic Airlines at its heart is an operational organization. That's why the position of the Manager is of critical importance to the success of IGAIR. Managers provide leadership for day-to-day operations, create procedures, and manage assets. The Round Table is where all Managers come together to discuss a myriad of operational issues that's confounding the airline and creates a forum through which Managers can express ideas freely, thus promoting productive discussions. The Round Table will play a crucial role in the development of standard operating procedures (SOPs) that facilitates organizational flexibility and collaboration, makes operations easier, and could even encourage innovation and experimentation. SOPs will be reviewed and approved at the Round Table, with near unanimous decision from all Managers and their respective Operation Officers.

From an operational perspective, everyone in the organization should support the Managers through effective teamwork. The backbone of IGAIR is the hard working Captains, First Officers, Second Officers, Technicians, and Cadets that provide the necessary manpower and tenacity to build Intergalactic Airlines one step at a time.

From a corporate perspective, Directors will be advocates for Managers. Directors will communicate various operational issues and grievances brought forth from the Round Table to the Board Meetings and vote on corporate policies that would improve operational infrastructure and provide good management strategy. Directors will also assist Managers in facilitating the Round Table discussions, taking meeting minutes, and providing leadership to get things done. Basically, the Board Meetings should be geared towards helping resolve issues encountered in the Round Table. To avoid potential conflict, Directors shall be reluctant to meddle in the day-to-day operations as that is the sole responsibility of the Manager.

Specifically, Operation Officers are Director-level Managers are not only entitled to a vote during the Round Table, but are regarded as the subject matter experts. Operation Officers will also assist Managers in reducing their workload and help with any administrative tasks and managing clerical support. Operation Officer's primary responsibility is to oversee the Round Table functions efficiently, professionally, and effectively.

Ultimately, the Board of Directors has a strategic function in communicating the long term vision, mission, and priorities to the Managers and Intergalactic Airlines as a whole. The Board has fiduciary duty to protect the organization’s assets, investments and resources and in charge of the auditing process. The Board also sets forth goals and milestones for the Milestone Incentive Bonus Program and approves the IGAIR Quarterly Budget, which identifies funding priorities that ensure the strategic plan of Intergalactic Airlines is met.

Lastly and most importantly, Managers, Operation Officers and Directors are in a position of authority in IGAIR and are expected to maintain professional competence and demeanor in order to set a good example for all members.
Posted Nov 6, 15 · OP · Last edited Feb 18, 17
upvote! +1
x 6
x 6
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter IX, Milestone Incentive Bonus

The Milestone Incentive Bonus Program establishes qualitative or quantitative metrics, as appropriate, for each of our Operation Teams, which reflects the core performance measures of our primary businesses and auxiliary services. The CEO along with all the Directors (Board of Directors), sets these Milestones for Intergalactic Airlines. These Milestones will be designed to promote our Company Strategic Plan:

Company Strategic Plan
✈ Customer Care
✈ High Employee Morale
✈ Outstanding Reputation
✈ Innovative Technology
✈ Profitability & Growth
✈ Effective Partnerships

Bonuses are a great recognition tool and will be awarded regularly (e.g. quarterly). Bonus payouts (United Earth Credits) will be determined by the Board once the PU economy is in full motion and more information is available on the Star Citizen economy (at this time its premature to speculate). Please note only main members will be eligible.

IuxjU7T.png
Posted Nov 6, 15 · OP · Last edited Feb 24, 17
upvote! +1
x 7
x 7
List
Undo
Director
Posts:
675
Karma:
+764
LEVEL 13
Chapter X, Employee Benefits Package

Introduction
Once you have great employees on-board, how do you keep them from jumping ship? One way is by offering a good benefits package. Here at Intergalactic Airlines, we strongly feel our employees are our greatest asset. We want to give employees the benefits they deserve. They'll be more satisfied, be less likely to quit, and have higher commitment to meeting company objectives. A "penny-wise philosophy" could ultimately strangle our airlines chances for long-term prosperity in the Persistent Universe.

Eligibility Requirements
To be eligible for the Employee Benefits Package, you must be considered an "employee" by having full membership with Intergalactic Airlines. Employees that leave Intergalactic Airlines through voluntary resignation, termination of employment, or change to "Affiliate Status" lose access to all benefits. Contractors are not eligible.

Returning After Resignation
Your eligibility for the Employee Benefits Package ends the day you leave Intergalactic Airlines. If you are then rehired back into an eligible position, you must wait for a period of time (TBD) before you become eligible for benefits. Once the waiting period is complete, coverage will be resumed as normal.

Benefits Enrollment
This one's easy. Enrollment is completely automatic. If you're an employee of IGAIR, you're enrolled.

Benefits Coverage
The benefits listed below are available to employees around-the-clock. It doesn't matter if you're crewing one of our Starliners on a Flight Plan, space truckin' cargo to one of our hubs, or even sitting at the local bar, your benefits coverage doesn't change. All employees of Intergalactic Airlines are covered regardless of the duties they perform. However, the Board of Directors has authority (specifically Chief Financial Officer- Horus Taber) to pose daily limits and/or UEC limits to said benefits to protect the financial health of the organization.

Benefits Roll-Out
Unfortunately, the Employee Benefits Package will not be available "Day One" of the PU Launch. In the first few months, Intergalactic Airlines will have to get off the ground (no pun intended) and work hard to build corporate coffers, fuel reserves, commodity inventories and so forth. The Board of Directors will be eager to roll-out benefits, but need to exercise caution as premature roll-out could bankrupt IGAIR.

Funding Employee Benefits
The Employee Benefits Package is primarily funded through Corporate Taxes. In order to offer these great benefits around-the-clock, our employees will pay taxes around-the-clock. Intergalactic Airlines will have an incredible infrastructure available to all employees, and taxes affords us to maintain it. I think Franklin Roosevelt said it best, "Taxes, after all, are dues that we pay for the privileges of membership in an organized society."

Summary of Employee Benefits
  • Access to Organizational Ships
  • Discounts for Vacation Packages
  • Discounts for Freight Shipping
  • Discounts for Repair Services
  • Free Medical Service
  • Free Flight Service
  • Free Fuel
    (Certain benefit restrictions may apply)

Abuse of Employee Benefits
In order to protect employee benefits, any member suspected of abuse will be sent to HR for an investigation, which could result in disciplinary action. As CEO and Founder of IGAIR, I reserve the right to immediately expel an individual that is found guilty of causing catastrophic damage to our airline due to malicious fraud. Furthermore, the Board of Directors will file a petition with the Independent Arbitrator’s Guild (IAG) against this individual.

Governance of Employee Benefits
The Board of Directors has authority to change the scope and breadth of Employee Benefits.

McqHgQO.jpg
Posted Nov 6, 15 · OP · Last edited Sep 10, 17
upvote! +1
x 11
x 11
List
Undo
Page
of 5

Intergalactic Airlines℠ is a registered service mark with the Transport Safety Board (TSB). Networking Your Galaxy® is a registered trademark. Intergalactic Airlines Corporate Headquarters, Phoenix Road, Prime, Terra. For more information, please contact your local IGAIR Service Representative. All rights reserved.

Login or Register
Online users (1)
Latest users
[TEC] BirdmanGA SUPPORT
joined Wed at 2:43
[TEC] Ben Reaper TRANSIT
joined Jan 8, 19
Pihls
joined Dec 30, 18
Today: 47 Unique Hits: 82,862
Website Group Pay
Career Interest Poll
0 users voted
other
10%
NoticeNotices